Shipping Policy

Rosewood & Co aims to provide clear and reliable delivery information for every order. This Shipping Policy explains our processing times, estimated delivery times, shipping costs and what to do if there is an issue with your delivery.

Shipping Area

We currently ship orders within the United Kingdom only.

We do not currently offer international shipping unless otherwise stated on our website.

Shipping Cost

We offer free standard shipping on eligible orders within the United Kingdom.

Any applicable shipping charges will be clearly shown at checkout before you complete your purchase.

Order Processing Time

Orders are normally processed within 1 to 2 business days.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Estimated Delivery Time

After your order has been processed, standard delivery normally takes approximately 3 to 7 business days.

This means the total estimated timeframe from placing your order to delivery is approximately 4 to 9 business days.

Delivery times are estimates and may vary due to factors outside our reasonable control, including courier delays, severe weather, public holidays or unusually high delivery volumes.

Order Confirmation

After placing an order, you will receive an order confirmation using the contact details provided at checkout.

Please review your order and delivery information carefully. If you notice an error, contact us as soon as possible at info@rosewoodandco.com.

Shipping Confirmation and Tracking

Where tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been dispatched.

Please allow a reasonable amount of time for tracking information to become active after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you need to correct your address, please contact us as soon as possible. We will make reasonable efforts to update your order, but we cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.

Rosewood & Co is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please first check any tracking information provided.

If the tracking information has not updated or your parcel appears to be significantly delayed, please contact us at info@rosewoodandco.com with your order number.

We will review the delivery status and assist you with the next appropriate steps.

Lost Packages

If you believe your parcel has been lost in transit, please contact us at info@rosewoodandco.com.

We may need to investigate the shipment with the delivery provider before confirming the appropriate resolution.

Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with the circumstances and applicable consumer law.

Damaged Packages

If your parcel or item arrives damaged, please contact us as soon as possible after delivery.

Please include:

• Your order number
• A brief description of the issue
• Photographs of the damaged item and packaging, where appropriate

This information will help us review the issue and provide an appropriate solution.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us at info@rosewoodandco.com.

We will review the issue and provide instructions for the appropriate next steps.

Multiple Shipments

In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one delivery or tracking notification.

You will not be charged additional shipping costs solely because an order is delivered in multiple parcels.

Failed or Refused Delivery

If a delivery cannot be completed because the delivery address is incorrect, incomplete or inaccessible, the parcel may be returned to us.

If your order is returned to us, please contact our customer service team so we can review the available options.

Any additional delivery costs resulting from incorrect information provided by the customer may be the customer's responsibility, except where applicable law provides otherwise.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@rosewoodandco.com.

We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has been dispatched.

Returns

For information about returning an item, return shipping costs, refunds and eligibility requirements, please review our Return & Refund Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Rosewood & Co
60 Kendal Grn
Kendal LA9 5PT
United Kingdom

Email: info@rosewoodandco.com
Customer Service Hours: Monday to Friday, 9:00 to 17:00 UK time
Response time: Within 12 working hours