Frequently asked questions
Find clear answers about ordering, delivery, returns, payments and customer support at Rosewood & Co.
Orders, delivery, returns and support
Find helpful information about shopping with Rosewood & Co. If you still need assistance, our customer service team is available to help.
How do I know my order was received?+
After you complete your order, an order confirmation will be sent to the email address provided at checkout. Please review the confirmation and contact us if you notice any incorrect information.
Where do you deliver?+
We currently deliver within the United Kingdom only. We offer free standard shipping on eligible UK orders.
How long does delivery take?+
Orders are normally processed within 1 to 2 business days. Standard delivery typically takes a further 3 to 7 business days, giving an estimated total timeframe of approximately 4 to 9 business days.
Business days are Monday to Friday, excluding UK public holidays.
Can I track my order?+
Where tracking is available, you will receive tracking information after your order has been dispatched. Please allow some time for the tracking details to become active.
If your order appears significantly delayed, contact us at info@rosewoodandco.com with your order number.
How do I request a return?+
You may request a return within 30 days of receiving your order.
Contact us at info@rosewoodandco.com before sending anything back. Please include your order number and details of the item you wish to return. We will provide the appropriate return instructions.
Returns should be unused, unworn and in their original condition, with tags attached where applicable.
When will I receive my refund?+
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method. After the refund has been processed, it may take approximately 5 to 10 business days to appear in your account, depending on your bank or payment provider.
We do not charge a restocking fee.
Who pays for return shipping?+
For change-of-mind returns, including cases where you selected the wrong size or no longer want the item, you will normally be responsible for the return shipping cost.
If an item is faulty, damaged, incorrect or materially different from what you ordered, please contact us first. Where appropriate, we will arrange or reimburse reasonable return costs in accordance with applicable consumer law.
Can I change or cancel my order?+
If you need to change or cancel an order, contact us as soon as possible at info@rosewoodandco.com.
We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has been dispatched.
What payment methods do you accept?+
We currently accept:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
Available payment options may vary depending on your device and checkout configuration. Payments are processed securely through authorised payment providers.
How can I contact customer service?+
You can contact Rosewood & Co at info@rosewoodandco.com.
Customer Service Hours:
Monday to Friday, 9:00 to 17:00 UK time
We aim to respond to enquiries within 12 working hours.
Rosewood & Co
60 Kendal Grn
Kendal LA9 5PT
United Kingdom