Return & Refund Policy

At Rosewood & Co, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

This policy does not affect any statutory rights you may have under applicable United Kingdom consumer law.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn and in its original condition
• Have all original tags attached, where applicable
• Be returned in its original packaging where reasonably possible
• Include proof of purchase or your order details

Please do not send items back without contacting us first. All returns must be authorised before they are sent.

How to Request a Return

To start a return, please email us at info@rosewoodandco.com with your order number and the item or items you would like to return.

Once your return request has been reviewed, we will provide you with return instructions and the appropriate return address.

Returns sent without prior authorisation may not be accepted or may experience delays in processing.

Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size or no longer require the item, you will normally be responsible for the cost of returning it to us.

If your item is faulty, damaged on arrival, incorrect or materially different from what you ordered, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return costs in accordance with applicable consumer law.

We recommend using a tracked shipping service when returning an item. Rosewood & Co cannot be responsible for return parcels that are lost before they reach us.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at info@rosewoodandco.com.

Please include your order number, a description of the issue and, where appropriate, photographs showing the problem. We will review the matter and provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances and your statutory rights.

Items That Cannot Be Returned

Certain products may not be eligible for change-of-mind returns where an exception is permitted by applicable law. These may include:

• Items made or personalised specifically for you
• Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken
• Gift cards or similar non-returnable products, where applicable

If you are unsure whether an item can be returned, please contact us before sending it back.

Your legal rights in relation to faulty, damaged or misdescribed products are not affected by these exclusions.

Exchanges

If you would like a different size, colour or item, please contact us at info@rosewoodandco.com.

Depending on availability, we may advise you to return the original item for a refund and place a new order for the preferred item.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We do not charge a restocking fee.

Please allow approximately 5 to 10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Original delivery charges are generally non-refundable for voluntary returns, except where required under applicable consumer law.

UK Cancellation Rights

For most goods purchased online, UK consumers generally have a statutory right to cancel their order within 14 days of receiving the goods, subject to certain legal exceptions.

If you exercise this right, you must inform us clearly of your decision to cancel. After notifying us, you must return the goods within the period required by applicable law.

Where the statutory cancellation right applies, we will refund eligible payments, including the standard delivery charge where required by law. If you selected a more expensive delivery method than our standard delivery option, any additional delivery cost may not be refundable.

Our voluntary 30-day return policy is provided in addition to your statutory rights.

Order Cancellations

If you wish to cancel or change an order before it has been dispatched, please contact us as soon as possible at info@rosewoodandco.com.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing has begun or the order has been dispatched.

Contact Us

If you have any questions about returns or refunds, please contact us:

Rosewood & Co
60 Kendal Grn
Kendal LA9 5PT
United Kingdom

Email: info@rosewoodandco.com
Customer Service Hours: Monday to Friday, 9:00 to 17:00 UK time
Response time: Within 12 working hours