Payment Policy

Payment Policy

Last updated: 4 September 2026

Rosewood & Co provides secure and straightforward payment options for orders placed through rosewoodandco.com.

Accepted Payment Methods

We currently accept the following payment methods:

     
  • Visa
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  • Mastercard
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  • American Express
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  • UnionPay
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  • Apple Pay
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  • Google Pay
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  • Shop Pay

Available payment methods may vary depending on your device, location and checkout configuration.

Currency

All prices on our website are displayed and charged in British pounds sterling (GBP), unless otherwise clearly stated.

Payment Authorisation

Payment must be successfully authorised before an order can be processed.

When you place an order, your payment provider may perform security or verification checks. If payment cannot be authorised, your order may not be completed.

Billing Information

Please ensure that the billing information you provide matches the details held by your payment provider.

Incorrect or incomplete billing information may result in a payment being declined or may require additional verification before your order can be processed.

Secure Payments

Payments are processed through secure and authorised third-party payment providers.

Our website uses SSL encryption to help protect information transmitted during checkout.

Rosewood & Co does not intentionally store complete payment card numbers or card security codes on its own systems.

Payment Verification

In some cases, we may request additional information to verify a transaction and help protect customers against fraud or unauthorised payment activity.

If verification is required, order processing may be paused until the necessary information has been reviewed.

Payment Errors

If you experience a payment error at checkout, please check that:

     
  • Your card or payment details have been entered correctly
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  • Your billing address is accurate
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  • Your payment method has sufficient funds or available credit
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  • Your bank or payment provider has not blocked the transaction

If the issue continues, please contact your payment provider or email us at info@rosewoodandco.com.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us with your order number and the relevant transaction details.

We will review the issue and assist you with the appropriate next steps.

Refunds

Approved refunds are returned to the original payment method used for the purchase.

After a refund has been processed, it may take approximately 5 to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

For full information about return eligibility and refund procedures, please review our Return & Refund Policy.

Taxes and Charges

Prices displayed on our website include applicable taxes where required.

Any additional mandatory charges that apply to your order will be shown before you complete your purchase.

Order Confirmation

After a successful payment and order submission, you will receive an order confirmation using the contact details provided at checkout.

Please review the confirmation carefully and contact us if you notice any incorrect information.

Contact Us

If you have any questions about payments, billing or refunds, please contact us:

Rosewood & Co
60 Kendal Grn
Kendal LA9 5PT
United Kingdom

Email: info@rosewoodandco.com
Customer Service Hours: Monday to Friday, 9:00 to 17:00 UK time
Response time: Within 12 working hours